Kilometer Studios
Kilometer studios Backpack Pro - Black
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Product information
OUR UK SHIPPING SERVICE
- Orders placed before 2 pm will be shipped the same working day
- We ship orders Monday to Friday only excluding Bank Holidays
- We do not presently dispatch orders over the weekend.
- If you order after 2 pm on a Friday we will process and ship your order on the following Monday (excluding Bank Holidays)
- Busy periods may affect the dispatch and delivery time
DELIVERY RATES
Royal Mail Tracked 48 - £4.95
Royal Mail Tracked 24 - £6.95
Next Working Day is Monday - Friday only. If your order is placed after 2pm on a Friday or over the weekend this will be dispatched on the next working day and due for the delivery the following working day after that.
RETURNS ONLINE
In accordance to your consumer rights, for all goods (including sale items) purchased online if you wish to return your purchase for a full refund* within 30 days of our receiving the item(s), please:
Return the goods in perfect saleable condition, in their original packaging, with the returns form included within the package you can download it below.
Send the items within 30 days of receipt to:
* Delivery charges will not be refunded
* The cost of returning the goods and the safe return of goods is your responsibility. We suggest you only use a recorded delivery service.
* Please allow 7–10 business days for us to process your return.
RETURNS POLICY IN STORE
We offer exchanges or store credit within 14 days of purchase on full-price items, provided they are unworn, unused, in their original packaging, with tags attached and accompanied by proof of purchase.
We do not offer refunds for change-of-mind purchases.
Sale and clearance items are excluded from our discretionary returns policy.
Your statutory consumer rights are unaffected.
F.A.Q.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
